Explore Our FAQs

What is our return and refund policy ?

We offer a 30-day return policy. If you are not satisfied with your purchase we offer a full refund or exchange. Please ensure that the item is in its original condition, with the original reciept. Feel free to e-mail ordersywc@gmail.com for any further assistance.
How soon will my order be ready for collection ?

Orders typically will be ready for collection within 1-3 business days.
How can I track my order ?

Once your order is ready for collection you will receive an email with your order number. You can also log into your account on our website to view your order status.
Can I change or cancel my order once it's been placed ?

Yes you may, if you need to change or cancel your order, please contact us as soon as possible. We will make changes if the order has not yet been processed for collection
How to get in contact with us ?

You can reach our customer service teams via: E-mail: ordersywc@gmail.com Live chat: available on our website during our business hours
Is my personal information secure ?

Yes, we take your privacy seriously. We use industry-standard encryption (SSL) to protect your information during transactions. additionally, we have strict measures in place to protect your data.
What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will assist you in resolving the issue promptly.